Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCSL510A Mapping and Delivery Guide
Work effectively with relationship issues

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCSL510A - Work effectively with relationship issues
Description This unit describes the skills and knowledge required to analyse relationship function and dysfunction and to apply techniques for developing healthy relationships
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application The skills and knowledge in this unit are to be applied in working with clients to address interpersonal relationship issues within a counselling context
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish causes of relationship dysfunction
  • Observe, identify and document behaviour patterns and roles in relationships
  • Identify and document communication patterns in relationships
  • Identify chronic patterns of behaviour
  • Identify crisis events in the context of counselling practice
       
Element: Address conflict resolution needs
  • Evaluate the effectiveness of different styles and techniques of communication
  • Apply therapeutic approaches to maximise conflict resolution
       
Element: Apply referral processes and procedures, as appropriate
  • Identify and document the range of support services available in the community
  • Identify and document appropriate referral opportunities to specific agencies or personnel as required
  • Develop referral documentation, including specific information
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated work context and under the normal range of workplace conditions

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice is encouraged with other units of competency relating to counselling practice

Resources required for assessment include access to:

an appropriate workplace and/or simulation of realistic work environment where assessment can take place

relevant legislation and regulations, organisation policy, protocols and procedures

Method of assessment:

For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which may include:

continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and relevant aspects of the Range Statement of the unit

written questioning

relevant case studies and/or scenarios

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate underpinning knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Definitions of relationship

Divorce settlement

Restraining order

Injunctions

Abuse

Violence

Neglect

Bankruptcy

Criminal action

Types of relationships

Values and attitudes to relationships of specific groups

Stages in intimate/sexual relationships

Conflict of values in relationships

Conflict of needs in relationship

Loss and grief in relationships

Essential skills:

It is essential that competence be demonstrated in analysing relationship issues.

The candidate must be able to:

Establish causes of relationship dysfunction

Address conflict resolution needs

Apply referral processes as required

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply communication and counselling skills

Apply conflict resolution skills

Analyse client information

Refer appropriately

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Roles may include:

Power behaviours

Obsessive behaviour

Self-deceiving behaviours

Controlling behaviour

Behaviour patterns include:

Withdrawal

Aggression

Passivity

Passive-aggression

Communication patterns include:

Isolation

Alienation

Verbal abuse

Blame

Crisis events may include:

Loss of income, bankruptcy

Pregnancy, abortion, adoption

Separation, divorce, custody

Death, illness, disability

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Observe, identify and document behaviour patterns and roles in relationships 
Identify and document communication patterns in relationships 
Identify chronic patterns of behaviour 
Identify crisis events in the context of counselling practice 
Evaluate the effectiveness of different styles and techniques of communication 
Apply therapeutic approaches to maximise conflict resolution 
Identify and document the range of support services available in the community 
Identify and document appropriate referral opportunities to specific agencies or personnel as required 
Develop referral documentation, including specific information 

Forms

Assessment Cover Sheet

CHCCSL510A - Work effectively with relationship issues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCSL510A - Work effectively with relationship issues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: